Privacy Policy

Effective date: 16 July 2026

This privacy policy explains how Jamil Ali Ltd, trading as Partnerhance, collects and uses personal information in connection with www.partnerhance.com, enquiries and consultancy activities.

1. Who we are

Jamil Ali Ltd, trading as Partnerhance, is the controller of the personal information described in this privacy policy. References to “Partnerhance”, “we”, “us” and “our” mean Jamil Ali Ltd.

Website: www.partnerhance.com
Contact using the site form

Where we act only on a client’s written instructions when handling personal information for a consultancy engagement, the client may be the controller and we may act as its processor. That arrangement will be governed by the relevant contract or data processing terms.

2. Scope of this policy

This policy explains how we collect, use, store and share personal information when you visit or interact with the Partnerhance website, submit an enquiry, receive marketing communications, become or act on behalf of a client, supplier, partner or professional contact, or otherwise interact with Partnerhance in a business context.

It does not replace any privacy information supplied by a client where we process information on that client’s behalf.

3. Personal information we collect

Contact and identity information, such as your name, work email address, telephone number and job title.
Organisation information, such as your employer or business name, company website, sector and professional role.
Enquiry and consultancy information, such as the support you are interested in, the challenge you describe, desired timing, correspondence, meeting notes and proposal information.
Client and supplier administration information, such as billing details, contracts, purchase orders, project contacts, payment status and records needed to manage an engagement.
Website and technical information, such as IP address, browser and device information, pages visited, referral source, cookie preferences and server or security logs.
Marketing preferences, including whether you have asked to receive or stop receiving updates.

Enquiry forms and emails may include commercially sensitive information. Please do not send personal information that is not necessary for us to assess or respond to your enquiry.

4. How we collect personal information

Directly from you, including through forms, email, telephone, video calls, meetings and contracts.
From your employer, colleagues or representatives where they involve you in an enquiry or engagement.
From publicly available professional sources, such as company websites, Companies House and professional networking platforms.
From service providers that support our website, communications, security, analytics, forms, scheduling or customer relationship management.
Automatically through essential website technologies and, where permitted, analytics or similar technologies.

5. How and why we use personal information

We only use personal information where we have a lawful basis under applicable data protection law.

Responding to enquiries and taking steps before a contract. We use information supplied with an enquiry to assess the requirement, respond, arrange discussions, prepare proposals and take requested steps before entering into a consultancy agreement.
Delivering and administering contracts. We use information to provide consultancy services, manage projects, communicate with stakeholders, invoice, collect payment, maintain records and manage client or supplier relationships.
Legitimate interests. We may use information where necessary for our legitimate business interests, provided those interests are not overridden by your rights. These interests include operating and improving the consultancy, maintaining professional relationships, protecting systems, preventing fraud, managing risk, keeping appropriate business records and understanding demand for our services.
Legal obligations. We may use information to meet tax, accounting, regulatory, legal, insurance and compliance obligations, and to respond to lawful requests.
Marketing. We may send relevant business-to-business updates or service information where permitted by law. Where consent is required, we will ask for it. You can object or unsubscribe at any time.
Cookies and similar technologies. We use strictly necessary technologies to operate the website. We use non-essential analytics, advertising or similar technologies only where a lawful basis and any required consent are in place.

6. Sharing personal information

We do not sell personal information. We may share it with website hosting, maintenance, security and backup providers; form, email, calendar, video, storage, signing, CRM, accounting and payment providers; professional advisers; approved subcontractors or delivery partners; public authorities where required by law; parties to a genuine corporate transaction; and clients where sharing is necessary to deliver agreed work.

Service providers are permitted to use personal information only for the relevant service and in accordance with their contracts and applicable law.

7. International transfers

Some service providers may store or access personal information outside the United Kingdom. Where this occurs, we will use an approved safeguard where required, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

8. How long we keep personal information

Enquiries that do not become client engagements: normally up to 24 months after the last meaningful contact.
Client, supplier, contract, project and financial records: normally seven years after the end of the relevant relationship or financial period.
Marketing records: until you unsubscribe or object, or after a reasonable period of inactivity.
Website security and server logs: according to the relevant provider’s settings, normally no longer than 12 months unless needed to investigate an incident.
Data protection requests and complaints: normally three years after closure, or longer where reasonably required for legal or regulatory purposes.

We may retain limited information, such as a suppression record, after an opt-out so that we can respect your preference.

9. Cookies and similar technologies

The website may use cookies, scripts, pixels, local storage and similar technologies. Strictly necessary technologies are used for functions such as security, page delivery, form operation and remembering privacy choices. Non-essential analytics, advertising or tracking technologies will not be activated until any consent required under applicable law has been obtained.

A separate Cookie Policy and consent tool should identify the technologies currently in use, their providers, purposes and durations.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. These may include access controls, secure hosting, multi-factor authentication, encryption in transit, backups, confidentiality obligations and limited access based on business need.

No internet transmission or storage system is completely secure. Do not send unnecessary special category or highly confidential information through the general website form.

11. Your data protection rights

Be informed about how your personal information is used.
Request access to, or correction of, your personal information.
Request deletion or restriction of processing where applicable.
Object to processing based on legitimate interests and object at any time to direct marketing.
Request transfer of information where the right to data portability applies.
Withdraw consent at any time where processing relies on consent.
Complain about how your information has been handled.

These rights are not absolute and may be subject to legal conditions or exemptions. We may need to verify your identity. We will normally respond within one month, although the law allows an extension in certain complex cases. To exercise a right, Contact using the site form

12. Data protection complaints

If you have a concern, contact us first using the site form. You also have the right to complain to the Information Commissioner’s Office. Further information is available at ico.org.uk or by telephone on 0303 123 1113.

13. Direct marketing

You can stop receiving marketing communications at any time by using the unsubscribe option in the message or contacting us. Opting out of marketing will not prevent necessary service, contractual or administrative communications.

14. Children

Partnerhance is a business-to-business consultancy and the website is not directed at children. We do not knowingly seek to collect personal information from children through the website.

15. Third-party links

The website may contain links to websites or services operated by other organisations. Their privacy practices are governed by their own notices. We are not responsible for the content or privacy practices of third-party websites.

16. Changes to this policy

We may update this privacy policy to reflect changes to the website, our services, providers, legal requirements or data practices. The latest version will be published with its effective date.

17. Contact details

Data controller: Jamil Ali Ltd, trading as Partnerhance
Email: contact@partnerhance.com
Data protection contact: Jamil Ali